Security & Privacy
We take your data, your patients’ trust, and the safety of AI in healthcare seriously, and we build every feature with that responsibility in mind.
Data Management
Designed for compliance.
Built for care.
Built to meet the security and privacy standards trusted by top healthcare providers.
HIPAA
We comply with the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security, confidentiality, and integrity of protected health information (PHI).
SOC 2
We are undergoing SOC 2 Type I and Type II certification, following strict security and privacy protocols to protect client data and maintain system integrity.
GDPR
We comply with the General Data Protection Regulation (GDPR), ensuring EU users’ data is managed with strong privacy rules, consent management, and access control.
PIPEDA
We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring personal data is handled with consent, transparency, and accountability.
AI Safety Features
Guardrails
Agents are trained to operate only within defined workflows. Off-topic or sensitive inputs are blocked, ensuring safe and focused conversations.
Safeguards
If a message matches escalation criteria—clinical risk, confusion, or emotional distress—the agent automatically flags or hands off to your team.
Chat Logs
Every message exchanged is recorded and reviewable. Teams can inspect what was said, what was triggered, and how the AI responded.
Dashboard & Stats
Track agent performance across KPIs like task completion, conversation length, escalation rate, and drop-off points—all in real time.
Built on trust. Backed by transparency.
Learn how Puppeteer AI keeps your data secure, your systems compliant, and your operations running reliably
