Ophtalmology

AI for Ophthalmology Clinics

AI-powered workflows that help eye care teams prepare, guide, and follow up with patients — automating routine tasks, improving outcomes, and freeing up time for what matters most: delivering exceptional care.

Ophtalmology
AI for Ophthalmology Clinics
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days
From zero to scalable care in just 30 days

Behind the scenes of patient-first healthcare

Say Hi to our AI Agent!

Protocol

Co-designed with care in mind.

Every protocol we build is guided by real-world needs. This one was designed for Berry Dass, a fictional post-stroke patient, so we could explore how AI can support recovery step by step.
01

Greeting & Identity Verification

  • Verify patient full name, date of birth, and procedure type.
  • Confirm surgical eye (left/right).
  • Review allergy history (especially iodine, anesthetics, or medications).
  • Confirm presence of escort or caregiver (if required post-op).
  • 01

    Procedure Overview and Questions

  • Provide a clear explanation of the surgical procedure in simple language.
  • Review expected duration, anesthesia plan, recovery expectations, and follow-up schedule.
  • Address frequently asked questions (e.g., vision recovery timeline, pain management).
  • Screen for recent eye infections or injuries that may affect scheduling.
  • 01

    Mood and Stress Checkup

  • Simple check-in about mood, sleep, and concerns regarding the surgery.
  • Identify patients needing extra reassurance or premedication (e.g., mild anxiolytic).
  • Provide breathing or calming techniques if indicated.
  • Document any significant emotional distress for anesthesiology review.
  • 01

    Fasting (NPO) Instructions

  • Confirm NPO instructions based on anesthesia plan (typically 6 hours for solids, 2 hours for clear fluids).
  • Reinforce what can and cannot be consumed pre-procedure.
  • Flag any patients on medications requiring exceptions (e.g., insulin).
  • Send automated reminders night before and morning of surgery.
  • 01

    Medication & Eye-Drop Instructions

  • Confirm which drops to start or stop (e.g., antibiotic or anti-inflammatory eye drops).
  • Review systemic medications: hold anticoagulants if indicated, adjust diabetes meds.
  • Provide step-by-step instructions on instilling eye drops correctly.
  • Automated reminders for dosing schedules.
  • 01

    General Contraindications & Recommendations (Contact Lenses)

  • Confirm patient discontinued contact lens use per guidelines (usually 1–2 weeks pre-op for soft lenses).
  • Screen for recent ocular infections, trauma, or systemic illnesses.
  • Review contraindications such as uncontrolled diabetes or hypertension.
  • Escalate to physician if contraindications detected.
  • 01

    Day-of-Surgery Reminders

  • Send automated reminders with arrival time, location, and what to bring.
  • Remind patient to avoid make-up, perfume, or facial creams.
  • Confirm transportation arrangements post-procedure.
  • Final NPO and medication check.
  • Benefits

    Reduce operational costs while enhancing your patients care.

    Save on staffing costs while delivering superior patient experiences.

    -60%

    Care Operations Costs

    Automate repetitive tasks like scheduling, pre-op coordination, and follow-ups, giving your team more time for hands-on care, integrating with eye care software.

    +46%

    Engaged Patients

    Better engagement ensures patients stay on track with their pre-op and post-op instructions, working as an optometry practice management software

    +96%

    Patient Satisfaction

    Patients stay informed with timely phone/sms reminders and clear instructions, improving their experience and trust in your care.

    Safety & AI Integration Features

    Safety & AI Integration Features

    Our AI system facilitates efficient patient intake, conducting preliminary health assessments to streamline the screening process and guide clinical prioritization.

    Symptom Severity Classification

    Utilizes evidence-based tools to assess and categorize symptom severity, aiding clinicians in prioritizing cases based on clinical urgency.

    Personalized Treatment Pathways

    Recommends individualized treatment options tailored to the patient’s clinical profile, enhancing precision in therapeutic decision-making.

    Automated Follow-Up and Adherence Monitoring

    Manages follow-up scheduling and monitors treatment adherence and symptom progression, supporting continuity of care.

    Risk Assessment and Safety Protocols

    Continuously assesses for high-risk indicators, such as suicidal ideation, and initiates safety protocols to enhance patient protection.

    Real-Time Clinical Decision Support

    Provides clinicians with immediate, data-driven insights during patient interactions, supporting informed decision-making in real-time.

    Trusted by Healthcare Professionals

    "Our goal was to replace a lot of our texting and automated email sequences with more dynamic, AI-generated texting prompts, and Puppeteer seemed to be the perfect fit."
    Lane
    Lane
    Co-Founder
    "We've had a great experience with Puppeteer. They're a very collaborative team, good people, and smart. They understand our goals and what we’re trying to achieve with this platform."
    Dave
    Dave
    CEO
    Working with Puppeteer was a fantastic experience and exactly what we needed. Their team really knows their stuff, bringing deep expertise and insight that helped us shape our prototype and nail product-market fit. They were great communicators, super easy to work with, and always willing to go the extra mile to make sure things were done right. Their platform was intuitive and made the whole process much smoother.
    Puneet
    Puneet
    CEO
    ROI Calculator

    Reduce operational costs while increasing patient engagement.

    Calculate your potential savings: See how much time and money you could save by reducing nurses' phone time per shift.

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    Agents for Physicians by Physicians

    At Puppeteer, we collaborate with medical advisors to develop tools specifically designed for telemedicine and patient-centered care.

    Thank you! You can download the insight here
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    Frequently Asked Questions

    How secure is Puppeteer’s solution?

    Puppeteer is compliant with HIPAA and PIPEDA standards, ensuring patient data remains secure and confidential.

    Is there a dashboard to track metrics?

    Absolutely! Puppeteer includes a dashboard with real-time metrics, allowing you to track patient engagement, monitor flagged cases, view data from connected medical devices, and generate custom reports for operational insights.

    Can Puppeteer’s solution integrate with my clinic’s workflow?

    Yes. Puppeteer adapts to your clinic’s specialties and workflows, whether you operate a telehealth platform, in-person clinic, or hybrid model.

    Can I monitor the agent’s interactions with patients?

    Yes, Puppeteer provides a detailed interface where you can review all agent-patient interactions. This ensures transparency and allows you to track communication quality and effectiveness.

    How does Puppeteer handle urgent cases?

    If the platform detects critical issues—such as abnormal readings from medical devices or concerning patient-reported symptoms—it automatically triggers workflows. This includes notifying care teams, initiating telehealth sessions, or scheduling urgent follow-ups to address the problem promptly.

    Still have questions?

    Contact Us

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